Questions and Concerns
We’re Available to Assist You with Your Concerns!
Our patients are our number one priority. If you have a concern about patient
care or safety, please let those caring for you know immediately. You
may also contact Guest Services or the Patient Care Manager/Assistant
Director of Nursing at the numbers below.
Safety concerns can also be called to the Safety Hotline at 973-983-7323.
Anyone can leave a confidential message at this number without fear of
blame or retribution. Please note that messages to the Safety Hotline
may be received the next business day.
Saint Clare’s guest services representatives are available to hear
comments, suggestions, concerns and answer any questions patients and
family members may have. To reach a representative, call:973-989-3189.
If your call is answered with voicemail, please leave a message and your
call will be returned as soon as possible. You can also ask any staff
member to reach the Patient Care Manager or the Director of Nursing for you.
Saint Clare's Leadership:
Saint Clare’s leadership is always available to assist you. To reach
the Administrative Office, please call 973-983-2233.
To reach our Medical Records department, please call 973-989-3660.
Saint Clare’s Health is proud to be accredited by The Joint Commission,
the nation's predominant standards-setting and accrediting body in
If you have a concern that you feel we have not adequately addressed, you
may contact The Joint Commission by phone at 800-994-6610; fax at 630-792-5636;
www.jointcommission.org; One Renaissance Boulevard, Oakbrook Terrace, IL 60181 and/or the New
Jersey Department of Health & Senior Services Complaint Hotline at
In addition, if you are a Medicare beneficiary, issues related to quality
of care or timely discharge that you feel have not been adequately addressed
can be referred to Healthcare Quality Strategies, Inc., the Healthcare
Quality Improvement Organization of New Jersey at 732-238-5570;
www.pronj.org; 557 Cranbury Road, Suite 21, East Brunswick, NJ 08816.