Patient Billing Procedure
When you receive care at Saint Clare's, you may be billed based on
services provided by the hospital and/or physicians. Professional services
provided by the medical center’s anesthesiologists, behavioral health
(psychiatrists, psychiatric APN and other professional services), cardiologists,
emergency services physicians, neurologists, pathologists, radiologists,
vascular surgeons as well as ambulance services are billed separately
from other hospital charges as required by Medicare Law, PL 89-87. This
means that if you require these particular services you will receive separate
bills for each.
A separate bill will reflect the non-physician portion of the medical center’s
charges, such as equipment use, film, supplies, services of technical
personnel, etc.
If you have any questions about your hospital bill, please contact Saint
Clare’s Health System’s Billing Office at 1-973-983-1777.Customer service hours are Monday – Friday 8 a.m. to 4 p.m, excluding
holidays. For questions regarding billing for professional services, please
contact the company on your bill.
Each insurance company or managed care plan handles billing its own way.
If your insurance company covers only part of your bill, you are responsible
for the balance. In accordance with our policy, deductibles, coinsurance,
and copayments are requested upfront and payment is expected on your date
of service for all elective services, inclusive of prior debt(s) owed
to the hospital. You will receive a bill for the any further balance due,
unless payment arrangements have been approved by Patient Financial Services.
If you do not have insurance, you are responsible for paying the entire
bill. Our Patient Financial Counselors can help provide financial counseling
and advice. Please call 1-800-645-0441 for more information.
Financial Arrangements
Arrangements should be made prior to your admission date for payment of
all costs not covered by your insurance. If you are admitted in an emergency
situation, a representative from our Financial Counseling team will meet
afterward with you or your family to discuss financial arrangements for
any costs not covered by insurance.
Saint Clare’s Health System shall treat any patient seeking urgent
or emergent care without regard to their ability to pay for care. Saint
Clare’s Health System also provides Financial Assistance (Charity
Care) to both inpatients and outpatients who are uninsured, underinsured,
medically indigent or meet presumptive eligibility criteria. If you are
in need of Financial Assistance, please contact our financial counselors
at 1-800-645-0441 , which is open Monday through Friday from 8:00 a.m.
to 6 p.m., excluding holidays.
Please click here to learn more about
Financial Assistance for Those Unable to Pay the Full Cost of Care
Managed Care Plans
If you are interested, please read about
Saint Clare’s managed care plans, including participating providers.