The Patient Experience
In Case of Emergency Dial: 911
24/7 Saint Clare’s Ambulance Dispatch: 973-537-5636
Whether a patient arrives by ambulance or walks through our doors, they
will be treated by the most highly-skilled emergency team in the region
right from the start.
Saint Clare’s offers free parking for the patient or their loved
ones outside each of our three ED locations.
If a patient requires a wheelchair or other assistance to move from a vehicle
to the ED, please ask for assistance at the main desk and we will send
out personal to help. Patient safety is our utmost concern.
To ensure smooth and careful processing by our staff, we urge all patients
to have their photo ID and insurance cards accessible. It is also helpful
for patients to have (or know) a list of their current medications and
their primary care physician’s name.
Walk-In Patients: When you arrive at any of our three ED locations, a greeter and triage
nurse are will ask you brief questions upon your arrival, including what
prompted your visit and details about your medical history. The nurse
will take and record your vital signs and take you to the dedicated fast
track area (for urgent/acute patients) or main treatment area (for less
Emergency Transport: Saint Clare’s is proud to have state-certified paramedics and emergency
medical technicians (EMTs), as part of our mobile intensive care units
(MICUs) who stand ready to assist residents of the region with care. Our
paramedics work alongside local first aid squads to provide advanced life
support in patient’s homes, in the workplace, or on the streets
and highways. Our specialty care transport units (SCTUs) staff a highly-trained
RN and an EMT-B who provide critical care transport.
If a patient or a loved one is in need of emergency transport to one of
our three ED locations, call our 24/7 ambulance dispatch line at:
Testing and Diagnosis: Upon a thorough assessment of a patient’s medical history, our emergency
physicians may require tests in order to make an accurate diagnosis.
These tests may include bloodwork or radiology tests such as x-rays, a
CT scan or an ultrasound exam. The experts at Saint Clare’s work
as hard as we can to provide a timely diagnosis so we can begin treatment
as soon as possible. If a patient or loved one has any questions on the
status on the timing of a test or test results, please ring the call bell
to speak with a nurse.
Treatment: Once a diagnosis has been determined, a patient will either be discharged
(allowed to go home) or admitted (given a room in the hospital).
If a patient is discharged, a physician or nurse will review all necessary
health information. This includes instructions for any medications and
follow-up with your regular physician.
If a patient is admitted, we will contact your primary care physician or
specialist to coordinate your care. If a patient does not have a primary
care physician, or a specialist who treats the particular condition for
which the patient was admitted, one of our doctors will supervise your
care and give you a referral following your discharge.
Going Home: Whether a patient is cleared to go home or released to another facility,
our staff will ensure the they have all the information necessary to adjust
to life outside of the hospital. This information may include new medication,
physician referrals, directions on the use of assistive devices, etc.
If you need access to your medical records from your visit to Saint Clare’s,
please call our medical records department at 973-989-3660 or visit our
Emergency Medicine at Saint Clare’s
Saint Clare's Denville Hospital (ED open 24/7)
25 Pocono Road, Denville, NJ 07834
Saint Clare’s Denville Hospital Psychiatric Emergency Care (open 24/7)
25 Pocono Road, Denville, NJ 07834
Saint Clare’s Dover Hospital (ED open 24/7)
400 West Blackwell Street, Dover, NJ 07801
Saint Clare’s Sussex Health Center (8:00 AM-11:00PM)
20 Walnut Street, Sussex, NJ 07461