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Saint Clare's Health Unveils New Emergency Medical Services Dispatch Center

Saint Clare’s Health Unveils New Emergency Medical Services Dispatch Center

- State-of-the-art facility to speed response times and enhance pre-hospital care -

(Dover, New Jersey, June, 1, 2017) – Saint Clare’s Health today unveiled its new Emergency Medical Services (EMS) dispatch center, designed to improve emergency scene management, use resources more efficiently, and speed emergency response times.

“The populations in Morris, Sussex, and Warren counties are growing and with that comes an increase in emergency call volume,” said John Cronin, EMS dispatch center coordinator at Saint Clare’s Health. “This new dispatch center represents a critical step in advancing our emergency communication and coordination strategies. We know this is going to have a positive impact on pre-hospital care for the communities we serve.”

The dispatch center is the EMS department’s latest expansion, following the purchase of a brand new ambulance fleet, which now boasts more than 30 basic life support (BLS) and advanced life support (ALS) vehicles.

“Saint Clare’s continues to invest in life-saving technology and services,” said Vito Cicchetti, director of EMS at Saint Clare’s Health. “With the support of our parent company Prime Healthcare Services, we are excited to see this project come to life.”

The dispatch center is headquartered inside Saint Clare’s Dover Hospital. The state-of-the-art facility is equipped with new computer aided dispatch (CAD) software, which communicates with software inside Saint Clare’s ambulances.

The software allows Saint Clare’s dispatchers and first responders to see, respond to, and update information in real time. A sophisticated mapping system is supported by live-routing and streaming technology, which gives dispatchers the ability to visualize and track the status of each ambulance before, during, and after transport.

“This tool is going to streamline how we communicate with our fleet and allow us to make faster, smarter decisions,” said Cronin. “In a field where every second counts, this is a time-saving solution that we believe is going to lead to better outcomes.”

For more information about Saint Clare’s Health emergency medical services, visit


Saint Clare’s Health provides dedicated ambulance services to Morris, Sussex, and Warren counties. Sup­plemental ambulance services help local towns add emergency coverage where needed. In addition to 24/7 911 coverage, Saint Clare’s EMS partners with area fire departments, police departments, The Office of Emergency Management (OEM) and Emergency Vehicle Assistance and Communications (EVAC) to coordinate interagency drills and supply emergency preparedness resources, in addition to providing other support services, such as public education, free health screening events, distribution and maintenance of automated external defibrillators (AEDs), and CPR training courses.