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Patients & Visitors

Guidelines for Visiting Saint Clare’s Patients

Effective 10/13/22 Until Further Notice

For your health and safety, new visitor restrictions are in effect.

Visitation Restrictions

Due to the surge in COVID 19, the visitation policy have been updated as detailed below.

  • Visitation criteria is subject to change.
  • Visitor Criteria (Applies to all departments within the hospital. See department specific exceptions below.)
    • Visiting hours are 10am to 7pm.
    • Visitors must be 16 years of age or older, except for the rare exceptions as determined by the facility.
    • Prohibited from visiting if they have COVID-19 symptoms or a temperature of 100.4℉ or greater.
    • Visitors are permitted to visit vending machines or the Cafeteria, then immediately return to the patient room.
    • All visitors must wear a face covering at all times. Visitor’s personal cloth coverings, bandanas, gaiters and vented masks are not permitted. Visitors who do not have the appropriate face covering will be provided a surgical mask.
    • Visitors should perform hand hygiene upon arrival, entering the patient room and departure from the patient room and hospital.
    • All visitors must comply with hospital requirements to minimize the potential spread of infection. Visitors who do not comply, will be asked to leave the hospital.
    • Only two (2) visitors/support people are permitted at a time, visitors can be “swapped out.”
  • Emergency Department (24 hours/day, 7 days/week)
    • One (1) visitor/support person per patient, can be swapped out.
    • Visitor/support person can leave the ED and then return to the patient’s room.
    • Pediatric patients will be permitted two (2) parents/guardians who can swap out.
    • If the patient is admitted to an inpatient unit, the visitor can accompany the patient, provided it is during 11am and 7pm, and they are admitted to a non-COVID-19 unit.
  • Mother/Baby
    • One support person is allowed to accompany the mother to Labor and Delivery, and Mother/Baby.
    • No visitors are permitted in Labor and Delivery.
    • In addition to the support person, two (2) visitors at a time, visitors can be “swapped out”.
    • Visitation hours for Mother/Baby are restricted to 11am to 7 pm.
  • Pediatrics
    • One parent/guardian can come and stay with the child in their room, throughout the admission, with meals being provided. The other parent will follow the hospital visitation criteria.
    • Parent/guardian can be swapped out for one other parent/guardian. If the patient is COVID-19 positive or PUI, one parent/guardian can remain with the child in the patient room and cannot leave the patient room for length of stay.
  • Special Care Nursery
    • Visitation in the Special Care Nursery will be dependent upon census and clinical status of the babies. In house parents may visit any time of the day or night except during change of shift. Discharged families should be told to call the NICU every day with their requested times of visits. For the discharged families, both parents can visit between 8am to 7pm.
  • Behavioral Health/Psychiatric Medical Care Unit (3 West)
    • Visits are pre-scheduled with the individual unit care teams.
    • End of life care visitation will be permitted 24/7.
    • No visitors permitted for COVID-19 positive or PUI patients.
  • The Dwelling Place/Respiratory Care Center (RRC)
    • Visitation is permitted 24 hours per day, 7 days a week.
  • Visiting Nurse Association (Hospice)
    • Two (2) visitors at a time, no time restrictions.
  • Kindred
    • Two (2) visitors per patient per day, visitors cannot be “swapped out”.
  • Surgical Services/Cardiac Cath Lab/Outpatient Procedures
    • Provided physical distancing can be accomplished, one support person can accompany the patient until they are taken into prep and when the patient is in recovery and preparing for discharge. The support person can wait in the waiting area provided physical distancing can be accomplished. Pediatric patients are permitted two (2) parents/guardians. If physical distancing cannot be accomplished, the support person should provide staff with a contact number so they can be updated on the patient’s progress. Must be the same person, no swapping out. If the patient is admitted on the day of surgery, the visitor/support person may accompany the patient to the unit.
  • Exceptions may apply to patients with intellectual, developmental or cognitive impairment.
  • Patients with confirmed COVID-19 or under investigation for COVID-19 will be permitted visitors at the discretion of Hospital Administration and the patient’s clinical team.

Family Initiated Rapid Response Team

Family members are an important component of a patient’s healthcare team. As such, family members are urged to immediately notify a caregiver should they notice any decline in their loved one’s condition.

You should call if you see the following changes:

  • Change in heart beat
  • Problems with breathing
  • Sudden change in mental status (confusion or agitation)
  • Something is “just not right”

If you notice a change in your family member’s condition, please notify a nurse immediately or call the Rapid Response Team.

Denville or Dover………….Call 444

When you call, please provide the patient’s name, room number, and a brief description of the emergency. A member of the Rapid Response Team will arrive promptly to assist the patient.

Meals and Snacks for Visitors (Limited during COVID restrictions)

Saint Clare’s Health System offers a variety of meal options for patients and their visitors.

Denville: The cafeteria, located on the first floor, is open Monday through Friday from 6:30 a.m. to 10:30 a.m. and 11 a.m. until 6:30 p.m.

Dover: The cafeteria, located on the first floor, is open Monday through Friday from 7:00 a.m. until 6:30 pm and 7 a.m. to 2 p.m. on weekends.

We also offer guest trays to our patients’ friends and family. Your guest may choose any item on the day’s menu, and pay by a guest tray voucher purchased in advance at our cafeterias.

Your Safety is Our Top Priority

You may be concerned about news of the novel coronavirus (COVID-19), and its implications for your health and those of your loved ones. Your safety and well-being are our top priority.

Please know that:

  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.
  • Hospital entry points will be limited to enable screening of visitors. Visitors who show any signs of illness, including mild symptoms, should not visit patients in the hospital or accompany patients to the emergency department.

Frequently Asked Questions about the Novel Coronavirus

What is our hospital doing to protect patients?

  • We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
  • If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

How concerned should I be about the coronavirus?

  • Coronaviruses can cause the common cold and pneumonia. Most people infected with the novel coronavirus have mild cold symptoms. A small fraction of people, however, may require more intensive care. We understand your concern about protecting yourself from respiratory diseases.
  • We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue "Start Self-Check Assessment" button to launch the self-checker:

Start Self-Check Assessment

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others' perceived symptoms or any characteristics of identity. Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to avoid being exposed to this virus.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC's travel advisory page.

Should I wear a mask?

CDC recommends that you wear masks in public settings around people who don’t live in your household and when you can’t stay 6 feet away from others. Masks help stop the spread of COVID-19 to others.

Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.