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Patients & Visitors

Guidelines for Visiting Saint Clare’s Patients

Effective Immediately and Until Further Notice

For your health and safety, new visitor restrictions are in effect.

Visitation Restrictions

For the health and safety of our patients, staff and the community, new visitation restrictions are in effect for visitors to patients who are not hospitalized for COVID-19:

  • Visitors must be 18 years or older.
  • All visitors will be screened for both temperature and symptoms upon entering the building.
  • Any non-patient who fails the screening will not be allowed entry.
  • One visitor/support person will be permitted per day, per patient. Visitors cannot be “swapped out” to other individuals.
  • Visitation hours for non-COVID patients will be 3:00 – 7:30p.m.
  • One (1) visitor is permitted to accompany Emergency Department patients. The visitor cannot be “swapped out”. If the patient is admitted, they can accompany the patient to the unit only during allotted hospital visitation hours (3:00-7:30p.m.)
  • Pediatric patients may have two (2) parents or guardians.
  • All visitors will be required to wear face coverings. They may wear their own cloth mask or a mask will be provided to them. Face coverings with an exhalation valve are not permitted. If a visitor has a face covering with an exhalation valve they will be provided a surgical mask to wear while in the hospital.
  • Anyone refusing to wear a mask will be asked to leave the building.
  • All visitors should perform hand hygiene upon arrival and departure from the hospital.
  • Visitor Pass must be visible at all times.
  • Once in the hospital, visitors shall remain in the patient’s room. If you need to speak with the nurse, please utilize the nurse call bell and wait in the room.

Labor & Delivery and Post-Partum Visitation Policy

  • Labor and delivery patients, and their designated partner/visitor will be screened and masked upon entry into the hospital and then screened again upon entry into labor and delivery unit, and must stay masked when a staff members and physicians are present in the room.
  • Patients who have COVID-19, have tested positive for COVID-19, or are under investigation for COVID-19 must remain masked at all times.
  • A known COVID-19 partner/visitor will not be permitted into labor and delivery or the post-partum unit.
  • One designated partner/visitor for the entire stay in labor and deliver and post-partum.
  • Designated partners/visitors must remain in the room with the patient the entire time. No one will be permitted to go in and out of labor and delivery.
  • Designated partner/visitor must use the bathroom in the assigned labor and delivery room.
  • We will provide meals for the designated partner/visitor. They will not be permitted to go to the cafeteria.
  • The designated partner/visitor can stay with the patient until they are moved to the post-partum unit. THE SAME POLICIES WILL APPLY TO POST-PARTUM, AS APPLY TO LABOR AND DELIVERY – Designated partner/visitor must stay in the room the entire time, masks must be worn when staff and physicians are present in the room, meals will be provided for the designated partner/visitor, the designated partner/visitor must use the bathroom in the patient room, and the designated partner/visitor will leave with the patient upon discharge.

Visitors to patients on Behavioral Health Inpatient Units at Boonton Twp. and Dover Hospital:

  • Visiting will be held in 30-min sessions available daily with individual hours varied by dept.
  • Within 24 hr.s of admission, a Clinician from the treatment team will reach out to you to coordinate a detailed visitation plan with you for the duration of your loved one’s inpatient stay. We ask that all visitors plan to arrive promptly for their scheduled sessions.
  • Each patient will designate 1 visitor/ support person for the duration of their inpatient stay.
  • Visitors must be 18 years or older.
  • Additional visitors/ support persons will not be permitted to congregate in the common areas or hospital lobby during visiting hours.
  • All visitors will be screened for both temperature and symptoms upon entering the building.
  • Any visitors who fail the screening will not be allowed entry into our facility
  • No outside food or beverages may be brought in for patients at this time.
  • All visitors are required to wear face coverings at all times. They may wear their own cloth mask or a mask will be provided to them.
  • Anyone refusing to wear a mask will be asked to leave the building.
  • All visitors should perform hand hygiene upon arrival and departure from the hospital.
  • Visitor Pass must be visible at all times.
  • On completions of front end screening, all visitors shall report directly to the unit and press the call button located just outside the door for staff assistance.
  • All patients and visitors will meet in designated room(s) on the unit and be seated by staff at least 6 ft. apart from all other patients/visitors.
  • Visitors are asked to remain seated for the duration of the visiting sessions to ensure social distancing; however staff will be visible and available to answer questions or provide assistance during visiting sessions
  • All visitors are asked to comply with all reasonable requirements imposed by Saint Clare’s Health to minimize the potential spread of infection. Thank you for your cooperation.

    Family Initiated Rapid Response Team

    Family members are an important component of a patient’s healthcare team. As such, family members are urged to immediately notify a caregiver should they notice any decline in their loved one’s condition.

    You should call if you see the following changes:

  • Change in heart beat
  • Problems with breathing
  • Sudden change in mental status (confusion or agitation)
  • Something is “just not right”
  • If you notice a change in your family member’s condition, please notify a nurse immediately or call the Rapid Response Team.

    Denville or Dover………….Call 444

    When you call, please provide the patient’s name, room number, and a brief description of the emergency. A member of the Rapid Response Team will arrive promptly to assist the patient.

    Meals and Snacks for Visitors

    Saint Clare’s Health System offers a variety of meal options for patients and their visitors.

    Denville: The cafeteria, located on the first floor, is open Monday through Friday from 6:30 a.m. to 10:30 a.m. and 11 a.m. until 6:30 p.m.

    Dover: The cafeteria, located on the first floor, is open Monday through Friday from 7:00 a.m. until 6:30 p.m. and 7 a.m. to 2 p.m. on weekends.

    We also offer guest trays to our patients’ friends and family. Your guest may choose any item on the day’s menu, and pay by a guest tray voucher purchased in advance at our cafeterias.


Your Safety is Our Top Priority

You may be concerned about news of the novel coronavirus (COVID-19), and its implications for your health and those of your loved ones. Your safety and well-being are our top priority.

Please know that:

  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.
  • Hospital visitor policies have been updated to reflect national efforts to limit the spread of COVID-19 in the U.S. This policy may change at any time due to the rapidly evolving situation.
    • Maternity patients are allowed one companion/visitor.
    • Pediatric patients are allowed one parent/guardian.
    • Visitors to patients at end of life will be allowed at the discretion of the care team.
  • Hospital entry points will be limited to enable screening of visitors. Visitors who show any signs of illness, including mild symptoms, should not visit patients in the hospital or accompany patients to the emergency department.

Frequently Asked Questions about the Novel Coronavirus

What is our hospital doing to protect patients?

  • We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
  • If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

How concerned should I be about the coronavirus?

  • As of now, the seasonal flu remains a significant health risk.
  • Coronaviruses can cause the common cold and pneumonia. Most people infected with the novel coronavirus have mild cold symptoms. A small fraction of people, however, may require more intensive care. We understand your concern about protecting yourself from respiratory diseases.
  • We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue "Start Self-Check Assessment" button to launch the self-checker:

Start Self-Check Assessment

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others' perceived symptoms or any characteristics of identity. Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to avoid being exposed to this virus.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC's travel advisory page.

Should I wear a mask?

CDC recommends that you wear masks in public settings around people who don’t live in your household and when you can’t stay 6 feet away from others. Masks help stop the spread of COVID-19 to others.

Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.