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Patients & Visitors

Guidelines for Visiting Saint Clare’s Patients

Effective 12/11/20 at 7 a.m. and Until Further Notice

For your health and safety, new visitor restrictions are in effect.

Visitation Restrictions

With the recent increase in COVID-19 cases, there will be NO VISITORS permitted in the hospital. Limited exceptions are outlined below.

  • Emergency Department
    • One parent/guardian of pediatric patients for the duration of stay.
    • Exceptions may apply to pediatrics, end of life, and patients with intellectual, developmental, or cognitive impairment.
  • Obstetrics/Labor & Delivery
    • One support person, must be the same person, for duration of birth parent’s stay.
    • One doula, must be the same doula, for duration of birth parent’s stay.
  • Pediatrics
    • The same two parents/guardians may visit at the same time, unless the patient is Covid-19 positive or being ruled out for Coivd-19.
    • Siblings may be permitted for end of life.
  • Special Care Nursey
    • Visitation in the Special Care Nursey will be dependent upon census and clinical status of the babies. In house parents may visit any time of the day or night except during change of shift. Discharged families should be told to call the NICU every day with their requested times of visits. For the discharged families, only one parent, same parent, each day from 8 am to 7 pm.
  • Inpatient Behavioral Health
    • No exceptions.
  • Psychiatric Emergency Services
    • Patients under the age of 18 years old, may be accompanied by one parent/guarding while in the unit.
  • Nursing Units
    • Patients in the hospital more than 72 hours, will be permitted one visitor, which must be the same person for the duration of the patient’s stay.
    • Patients in the hospital more than 72 hours, will be permitted one visitor at discharge for bedside discharge directions and education.
  • CCU/ICU
    • End of life care, one visitor at a time and can be switched out.
  • Surgical Patients
    • Provided social distancing can be accomplished, one visitor is permitted until the patient is in recovery.
    • Exceptions may apply to pediatrics and patients with intellectual, developmental or cognitive impairment. This is at the discretion of the care team, including time and duration of visit.
  • Visiting Nurse Association (Hospice)
    • Two visitors at a time, no time restrictions.
  • The Dwelling Place at Saint Clare’s (RRC)
    • For patients receiving end of life care, only one visitor per day for up to 2 hours between 9 am and 4 pm..
  • Kindred
    • For patient’s receiving end of life care, one visitor at a time will be permitted.
  • Garden State Urology
    • Exceptions may apply to pediatrics or patients with intellectual, developmental or cognitive impairment.

Patient’s that are admitted for greater than 72 hours will need to provide the name of their designated visitor to their primary nurse. The designated visitor upon their first visit will be provided a plastic bracelet indicating they are the designated visitor. The designated visitor is still required to be screened upon each visit and can only visit between the hours of 3 pm and 6 pm.

Visitor Criteria:

  • Must be 18 years of age or older.
  • Prohibited from visiting if they have COVID symptoms or a temperature of 100.4℉ or greater.
  • Visitors shall remain in the patient’s room and not permitted to roam about the hospital.
  • Must wear a face covering at all times, visitor’s personal cloth covering is permitted. If a visitor enters the building without a mask, a surgical mask will be provided to them.
  • Visitors should perform hand hygiene upon arrival, entering the patient room and departure from the patient room and hospital.
  • All visitors must comply with hospital requirements to minimize the potential spread of infection. Visitors who do not comply, will be asked to leave the hospital.

Labor & Delivery and Post-Partum Visitation Policy

  • Labor and delivery patients, and their designated partner/visitor will be screened and masked upon entry into the hospital and then screened again upon entry into labor and delivery unit, and must stay masked when a staff members and physicians are present in the room.
  • Patients who have COVID-19, have tested positive for COVID-19, or are under investigation for COVID-19 must remain masked at all times.
  • A known COVID-19 partner/visitor will not be permitted into labor and delivery or the post-partum unit.
  • One designated partner/visitor for the entire stay in labor and deliver and post-partum.
  • Designated partners/visitors must remain in the room with the patient the entire time. No one will be permitted to go in and out of labor and delivery.
  • Designated partner/visitor must use the bathroom in the assigned labor and delivery room.
  • We will provide meals for the designated partner/visitor. They will not be permitted to go to the cafeteria.
  • The designated partner/visitor can stay with the patient until they are moved to the post-partum unit. THE SAME POLICIES WILL APPLY TO POST-PARTUM, AS APPLY TO LABOR AND DELIVERY – Designated partner/visitor must stay in the room the entire time, masks must be worn when staff and physicians are present in the room, meals will be provided for the designated partner/visitor, the designated partner/visitor must use the bathroom in the patient room, and the designated partner/visitor will leave with the patient upon discharge.

Visitors to patients on Behavioral Health Inpatient Units at Boonton Twp. and Dover Hospital:

  • Visiting will be held in 30-min sessions available daily with individual hours varied by dept.
  • Within 24 hr.s of admission, a Clinician from the treatment team will reach out to you to coordinate a detailed visitation plan with you for the duration of your loved one’s inpatient stay. We ask that all visitors plan to arrive promptly for their scheduled sessions.
  • Each patient will designate 1 visitor/ support person for the duration of their inpatient stay.
  • Visitors must be 18 years or older.
  • Additional visitors/ support persons will not be permitted to congregate in the common areas or hospital lobby during visiting hours.
  • All visitors will be screened for both temperature and symptoms upon entering the building.
  • Any visitors who fail the screening will not be allowed entry into our facility
  • No outside food or beverages may be brought in for patients at this time.
  • All visitors are required to wear face coverings at all times. They may wear their own cloth mask or a mask will be provided to them.
  • Anyone refusing to wear a mask will be asked to leave the building.
  • All visitors should perform hand hygiene upon arrival and departure from the hospital.
  • Visitor Pass must be visible at all times.
  • On completions of front end screening, all visitors shall report directly to the unit and press the call button located just outside the door for staff assistance.
  • All patients and visitors will meet in designated room(s) on the unit and be seated by staff at least 6 ft. apart from all other patients/visitors.
  • Visitors are asked to remain seated for the duration of the visiting sessions to ensure social distancing; however staff will be visible and available to answer questions or provide assistance during visiting sessions
  • All visitors are asked to comply with all reasonable requirements imposed by Saint Clare’s Health to minimize the potential spread of infection. Thank you for your cooperation.

    Family Initiated Rapid Response Team

    Family members are an important component of a patient’s healthcare team. As such, family members are urged to immediately notify a caregiver should they notice any decline in their loved one’s condition.

    You should call if you see the following changes:

  • Change in heart beat
  • Problems with breathing
  • Sudden change in mental status (confusion or agitation)
  • Something is “just not right”
  • If you notice a change in your family member’s condition, please notify a nurse immediately or call the Rapid Response Team.

    Denville or Dover………….Call 444

    When you call, please provide the patient’s name, room number, and a brief description of the emergency. A member of the Rapid Response Team will arrive promptly to assist the patient.

    Meals and Snacks for Visitors

    Saint Clare’s Health offers a variety of meal options for patients and their visitors.

    Denville: The cafeteria, located on the first floor is open Monday- Friday 7am-6:30pm. On weekends it is open 7am-2pm.

    Dover: The cafeteria, located on the first floor is open Monday- Friday 7am-6:30pm. On weekends it is open 7am-2pm.

    We also offer guest trays to our patients’ friends and family. Your guest may choose any item on the day’s menu, and pay by a guest tray voucher purchased in advance at our cafeterias.


Your Safety is Our Top Priority

You may be concerned about news of the novel coronavirus (COVID-19), and its implications for your health and those of your loved ones. Your safety and well-being are our top priority.

Please know that:

  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.
  • Hospital visitor policies have been updated to reflect national efforts to limit the spread of COVID-19 in the U.S. This policy may change at any time due to the rapidly evolving situation.
    • Maternity patients are allowed one companion/visitor.
    • Pediatric patients are allowed one parent/guardian.
    • Visitors to patients at end of life will be allowed at the discretion of the care team.
  • Hospital entry points will be limited to enable screening of visitors. Visitors who show any signs of illness, including mild symptoms, should not visit patients in the hospital or accompany patients to the emergency department.

Frequently Asked Questions about the Novel Coronavirus

What is our hospital doing to protect patients?

  • We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
  • If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

How concerned should I be about the coronavirus?

  • As of now, the seasonal flu remains a significant health risk.
  • Coronaviruses can cause the common cold and pneumonia. Most people infected with the novel coronavirus have mild cold symptoms. A small fraction of people, however, may require more intensive care. We understand your concern about protecting yourself from respiratory diseases.
  • We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue "Start Self-Check Assessment" button to launch the self-checker:

Start Self-Check Assessment

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others' perceived symptoms or any characteristics of identity. Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to avoid being exposed to this virus.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC's travel advisory page.

Should I wear a mask?

CDC recommends that you wear masks in public settings around people who don’t live in your household and when you can’t stay 6 feet away from others. Masks help stop the spread of COVID-19 to others.

Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.